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Refund policy

Return & Replacement Policy

We want you to be happy with your purchase. However, please note that we do not accept returns or provide refunds for any orders once the order has been placed, including prepaid and partially paid orders.

We only provide a replacement in the following situations:

1. Wrong Item

If we have sent you the wrong product.

2. Damaged or Defective Item

If the product arrives damaged or defective.

How to Request a Replacement

To request a replacement, please follow these steps:

1. Contact Us
You must contact us within 3 days of receiving your order through:

2. Provide Order Details
Please include:

  • Your order number

  • A description of the issue

  • Clear photos/videos of the product and packaging showing the problem

Replacement Process

1. Review: Our customer service team will review your request.

2. Approval: If the request is approved, we will send you a replacement at no additional cost.

3. Return of Product: In certain cases, we may ask you to return the damaged or incorrect product. If required, we will provide the necessary return instructions.

Important Notes

  • No Returns: We do not accept returns for products once delivered.

  • No Refunds: No refunds will be provided once an order has been placed, including prepaid and partially paid orders.

  • No Reviews: We do not accept product return requests based on reviews, opinions, change of mind, or personal preferences.

  • Replacement Time Frame: Replacement requests must be submitted within 3 days of receiving the order.

  • Product Condition: The product should be unused and in its original packaging, except where the issue itself makes this impossible.

  • Exceptions: Replacement requests may be rejected if the product shows signs of misuse, tampering, or if the request is submitted after 3 days.

Contact Information

For any questions or concerns regarding replacements, please contact us:

We are committed to providing excellent customer service and ensuring that you receive the correct products in good condition. Thank you for shopping with NIRONI Beauty.